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Internet addicts in the workplace go unnoticed

Rules of ThumbWorkers who peruse the Internet on company time apparently are doing a good job of keeping their surfing secret from the boss.

Twenty-five percent of employees say they are addicted or compulsive in Internet use at work. Only 8 percent of employers, however, are aware of workplace cyber-addiction, according to a survey commissioned by Websense Inc.

Workers spend 8.3 hours a week surfing non-work-related sites, according to the Harris Interactive survey of 305 employees and 250 human resources managers. Where are those erstwhile work hours spent? On Web pages where workers can keep up with what's happening or where they can spend some of the money they're supposed to be earning.

The most popular sites accessed from work are news pages, with 67 percent of employees clicking there. Another 37 percent admit to visiting shopping and auction sites. Only two percent of the survey respondents reported logging onto pornography and gambling sites from work.

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"Studies have shown that from 25 percent to 50 percent of cyber-addiction is occurring at the workplace," says Dr. Marlene Maheu, an Internet addiction expert and CEO of Pioneer Development Resources Inc. "That means employees are getting paid to participate in activities that are not work-related."

What the boss doesn't know ...
Apparently, there are a lot of workers not putting in full 9-to-5 shifts. Neilsen reports that this past August, about 46 million people in the United States went online for personal reasons from work, according to eMarketer.com.

Few employers say they view employees, either current or former, as compulsive or Internet addicted. But to keep workers focused on the job, some employers do take counter measures. The report found 78 percent of companies block workplace access to pornography, 20 percent block shopping sites, 4 percent block gambling sites and 4 percent block news sites.

And not everyone is concerned that Internet usage at work is detrimental to the bottom line. A 2001 survey found nearly all employees (97 percent) who surf the Web at work say it does not have a negative impact on their duties. In fact, nearly 70 percent of the participants in the Internet Usage in the Workplace survey conducted by Xylo Inc. said surfing the Net at work actually boosts their productivity.

Are any of your employees addicted to the Internet? Do you know how much personal time your employees spend online on the company dime?

-- Posted: Nov. 15, 2002

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