Free File was created in 2003 as a way to get more people to e-file. Its target is taxpayers who might otherwise not e-file because they don't want or can't afford to pay the cost of the computer filing programs or professional tax help.
The key qualification for Free File services is income. This year, taxpayers with adjusted gross income of $58,000 or less, regardless of filing status, can use the online program.
Participating tax software companies can establish other eligibility requirements. Some may limit usage of their programs based on geographic location, military service or other criteria.
To determine which software best fits your filing needs, the Free File website includes an online search tool to help you select one of the participating Free File companies.
Free File contributions to e-filing
In 2013, almost 114 million tax returns were filed electronically, according to IRS data complete through May 2013. That represents a nearly 2 percent increase in e-filed returns over the previous year. The sector that showed the most growth last year, according to IRS statistics, was tax returns prepared and filed by taxpayers on their own.
Around 3 million of those self-prepared returns e-filed last year came through Free File, says Hugo. That number has held steady for the past few years.
"We would love to have more," says Hugo, but he points to the program's overall contribution to e-filing. Since its inception, says Hugo, Free File has accounted for the submission of more than 40 million federal returns.
"We get people in the door for e-filing, people who've never e-filed before," says Hugo. "They may go to a commercial product later on, but they will continue to e-file. We are very pleased with that."
Hugo says the program also has evolved to meet taxpayer needs. "We look at Free File as a three-legged stool," he says. "There is the traditional Free File, fillable forms and VITA providing services to every income."
Working with VITA
The filing needs of lower-income taxpayers are addressed through Free File's continuing partnership with the federal Volunteer Income Tax Assistance program, popularly known as VITA.
VITA tax-filing clinics are set up each year in public places -- from libraries to community centers to shopping malls. Its volunteers provide free filing assistance to low- and moderate-income taxpayers who might not be able to afford tax software or professional filing help. This filing season, the services of IRS-certified VITA volunteers are available to people who make $52,000 or less.
Hugo says Free File is again placing kiosks, similar to self-checkout stations in retail stores, at VITA sites nationwide.
"You can do your return there or partially do your return and, if you need help, ask a VITA volunteer," says Hugo. "This helps some of those who are most in need of tax help."
The IRS has an online search tool to help taxpayers locate a nearby VITA site. Taxpayers also can call (800) 906-9887 for VITA locations.
Free fillable forms remain
The IRS says that Free File is available to 70 percent of taxpayers. But if you are among the 30 percent making too much money to use the service, you still can file for free using the tax agency's fillable federal return form option.
Here, online versions of the most commonly used IRS tax forms are available through the Free File page. You fill them out on your computer and then e-file the documents at no charge.
Just don't mistake the forms for tax software.